Cancellation Policy and Full Terms & Conditions
1. Accommodation
Access to the Property is available from 2.00pm on the first day
of the rental period and the Property should be vacated by 10.00am on the last day
of the rental period. This 4 hour time slot allows for the cleaning and preparation
of the Property for the next guests. Only persons named on the booking form will
be permitted to use the Property & facilities. Maximum occupancy consists of 4 adults.
Pets are forbidden. Smoking is also forbidden.
2. Bookings
All formal communication will be by email. A Booking Enquiry From is to
be completed and submitted through this website. The name on the Booking Enquiry
Form will hereinafter be known as the Customer. Once the Booking is provisionally
accepted by us (hereafter known as the Owner), appropriate payment must be made to
confirm the booking, as in Section 3.
3. Payments
Payment must be made in full if the booking is made within eight weeks
of the departure date.
For all other bookings a deposit of 25% of the total rental
price is required when the booking is accepted by the Owner. The balance of 75% is
due not less than 8 weeks prior to departure. If full payment is not paid at the
due time, the Owner reserves the right to cancel the booking. The Customer will then
lose any deposits paid and will also be required to pay cancellation charges as detailed
in Section 6.
Added to the final balance payment is a security deposit of £100.00.
This deposit will be refunded within 2 weeks of the Customers return minus any charges
incurred including but not limited to excess cleaning,
4. Alterations made by the Customer
Changes that are requested by the Customer after
the booking has been confirmed will incur a charge of £40.00 in addition to any other
payments that may be due. The alteration will not be effective until written confirmation
is emailed to the Customer by the Owner.
5. Alterations/Cancellation by the Owner
Due to circumstances beyond the Owners control
it may be possible that the property becomes unavailable.
In this case the Customer
will be advised as soon as possible. A refund of monies paid will be made unless
the alteration/cancellation arises from reasons of ‘Force Majeure’ (Section 9).
6. Cancellations by the Customer
If the Customer wishes to cancel the booking then
this must be emailed to the Owner. The cancellation is effective from the date of
the email. The Ownere will ackowledge cancellation by email. Cancellation charges
payable by the Customer are as follows:-
Notice Period Cancellation Charge
More than 60 days Deposit only
60 - 45 days 40% of full rental price
44 - 30 days 60% of full rental price
29-15 days 75% of
full rental price
14-0 days 100% of full rental price
7. Complaints
If, for any reason, the Customer wishes to make a complaint during
the rental period, then this should be addressed to the Property Management Company
immediately. If the problem cannot be resolved, the Customer must advise the Owner
by email within 15 days of the end of the rental period. If the complaint has not
been notified as detailed above, then no responsibility can be accepted by the Owner
for any claims or complaints.
8. Liabilities
The Owner and/or the Property Management Company do not accept any
responsibility or liability for acts of omission of third parties, which may prevent
or disrupt a Customer’s booking. The booking contract exists between the Owner and
the Customer and is limited to the rental of the Property and associated facilities
only. The information and descriptions supplied are believed to be accurate and are
offered in good faith. It may be possible that certain facilities or features may
not be available on occasions due to circumstances beyond the Owners control for
which the Owner and/or the Property Management Company accepts no liability. In addition,
no liability can be accepted by the Owner and/or Property Management Company for
any injury, loss or damage to the Customer, any member of the Customer’s party or
any visitor to the Property arising out of or in connection with the use of the Property
or Facilities. The Customer must ensure that the Las Golondrinas Residents’ Association
rules (supplied) are stritctly adhered to.
9. Force Majeure
No liability can be accepted by the Owner where the contract is
affected by force majeure. In the context of these terms and conditions, ‘force majeure’
is any event that the Owner or the Property Management Company could not, even with
due care, foresee or avoid. These events include but are not limited to war, threat
of war, riot, civil commotion or strife, hostilities, industrial dispute, natural
disaster, fire, acts of god, terrorist activity, nuclear disaster, adverse weather,
government action, technical problems with transportation or other events outside
the Owner’s or the Property Management Company’s control.
Las Golondrinas - lovely, spacious apartment Puerto Pollensa, Mallorca
